In the age of remote work, the digital employee experience is more important than ever. Learn how to create a positive digital employee experience that cultivates connection and increases engagement, collaboration, and productivity.
The digital employee experience is all about how employees interact with technology at work. Just like you use your phone or computer to check your messages, listen to music, or watch funny cat videos, employees use technology to do their jobs, communicate with coworkers, and access important information. 💻
But the digital employee experience isn't just about the technology itself. It's also about how easy and enjoyable it is for employees to use that technology. Imagine if you had to use a really old, clunky computer that took forever to load every time you wanted to do something. That wouldn't be a very good experience, would it? 😅
So, companies try to create digital employee experiences that are user-friendly, efficient, and even fun! This can include things like user-friendly software, AI chatbots, and even gamification to make work more engaging.
In short, the digital employee experience is all about making work more enjoyable and productive by using technology in a smart and user-friendly way.
Think about it — if you're using outdated, frustrating technology that slows you down and makes your job harder than it needs to be, you're not going to be very happy. On the other hand, if you're using modern, user-friendly software that makes your job easier and more efficient, you're going to be a lot more motivated and satisfied with your work.
A good digital employee experience can also help foster a sense of community and collaboration within a team. 💬 For example, if you're using a chat app that allows you to easily connect with your coworkers and share ideas, you're more likely to feel like you're part of a team and working towards a common goal. 🙌
So, investing in a positive digital employee experience can ultimately lead to happier, more engaged employees who are able to work more effectively and collaboratively. And that's definitely something any team would want!
User-friendly technology and efficient workflows can help employees complete their tasks more quickly and accurately, while also reducing frustration and stress.
By investing in the digital employee experience, companies can create a more positive workplace culture and ultimately drive better performance.
Research by the Harvard Business Review found that companies that promote collaborative working are five times more likely to be high performing. Improving the digital employee experience can help enable better collaboration among employees, allowing them to work together more effectively and efficiently.
By providing user-friendly tools and platforms for communication and information sharing, companies can help employees connect and collaborate regardless of their location or role.
70% of companies said that digital collaboration tools had helped them to maintain or improve productivity. (source: Deloitte)
Research found that companies that invest in employee training and development have 218% higher income per employee than those that don't.
Improving the digital employee experience provides greater access to professional development opportunities, allowing employees to enhance their skills and advance their careers. By providing user-friendly platforms for learning and development, companies can help employees grow and succeed within their roles.
By providing user-friendly and efficient tools and platforms, companies can help employees feel valued, supported, and motivated, leading to higher levels of engagement and retention.
Companies with a strong focus on digital employee experience are three times more likely to retain their employees. (source: Gartner)
A top challenge for companies optimizing the digital employee experience is building the best tech stack. There are so many different tools and platforms available, each with their own strengths and weaknesses — how can you sift through it all?
You can’t! But by asking the right questions, you can narrow down your search and find the best solution possible.
Here are a few key questions to help in your search:
The sheer number of communication channels available can be overwhelming, requiring you to carefully evaluate your options and choose the right mix of tools to meet your team’s specific needs.
When sourcing new communication tools, you’ll want to ask: what are the communication preferences and habits of our employees?
Some employees may prefer real-time messaging, while others may prefer email or video conferencing. But simply knowing your team’s needs ensures that the chosen communication tools are a good fit for your organization and your employees.
Humans are creatures of habit, and technology often disrupts traditional ways of working and communicating — aka, the habits we’re used to. This can lead to resistance to change, confusion, and even resentment among employees.
Changes in tech requires leadership buy-in, clear communication, and a plan for addressing potential challenges that arise during the transition.
We’ve talked a lot about the benefits and challenges of the digital employee experience, but how can you improve your team’s? Let’s get into it!
Defining goals for the digital employee experience is important because it helps companies align their efforts and resources toward a shared vision of success. Clear goals can also help measure progress and identify areas for improvement. Some potential goals for the digital employee experience could include:
Training people on new tools is essential — it ensures that employees are equipped with the skills and knowledge they need to use new technology effectively and efficiently.
When optimizing your training, keep these tips in mind:
We cannot stress the importance of documentation enough! Documentation provides a comprehensive and accessible resource for employees to reference when using your company’s tools and tech. Well-written documentation reduces errors, increases efficiency, and improves productivity overall.
Here are a few tips to help you in your documentation process:
We’ve said it once (maybe even twice) and we’ll say it again: the right tools will impact productivity, engagement, and overall satisfaction with the work environment. Plus, they’ll make it easier for your employees to collaborate, communicate, and do their jobs. Basically, it’s a win-win for everyone!
Here are a few tips on finding the right tools:
When optimizing the digital employee experience, especially for remote employees, you need tech that helps teams build strong relationships and foster a sense of camaraderie.
While these aren’t “tools” in the traditional sense, virtual experiences tackle the unique issue of making employees feel part of the team. Virtual experiences provide opportunities for employees to connect with one another and build a sense of community despite being physically apart.
Here are the top 5 experiences that help get the job done:
Employee feedback helps organizations identify areas for improvement and ensure that technology tools and processes are meeting the needs of their employees. By soliciting feedback from employees, you can make data-driven decisions to optimize the employee experience.
Some ways to gather employee feedback include:
When it comes to cultivating a culture of camaraderie and connection, Confetti is the only digital tool your organization needs. Ready to see how we can help? Give us a shout at [email protected]!
For more tips and ideas on how to improve the employee experience, check out our ultimate employee experience guide.
DEX (digital employee experience) refers to the overall experience employees have with the digital tools and technology used in their workplace to perform their jobs. It encompasses all aspects of the digital employee journey, from onboarding to training to day-to-day tasks.
The digital employee experience is important because it directly impacts employee productivity, engagement, and satisfaction, which in turn affects overall business success. A positive DEX can lead to better collaboration, communication, and access to professional development opportunities, while a negative DEX can lead to frustration, disengagement, and high turnover.
To measure the digital employee experience, organizations can use a combination of qualitative and quantitative data, including employee feedback surveys, usage data from digital tools and platforms, and key performance indicators (KPIs) such as productivity, engagement, and retention rates. These metrics can provide insights into areas where the digital employee experience can be optimized and improved.