The Definitive Guide to Improving the Digital Employee Experience

In the age of remote work, the digital employee experience is more important than ever. Learn how to create a positive digital employee experience that cultivates connection and increases engagement, collaboration, and productivity.

The Definitive Guide to Improving the Digital Employee Experience
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What is the digital employee experience? ๐Ÿค”

The digital employee experience is all about how employees interact with technology at work. Just like you use your phone or computer to check your messages, listen to music, or watch funny cat videos, employees use technology to do their jobs, communicate with coworkers, and access important information. ๐Ÿ’ป

But the digital employee experience isn't just about the technology itself. It's also about how easy and enjoyable it is for employees to use that technology. Imagine if you had to use a really old, clunky computer that took forever to load every time you wanted to do something. That wouldn't be a very good experience, would it? ๐Ÿ˜…

So, companies try to create digital employee experiences that are user-friendly, efficient, and even fun! This can include things like user-friendly software, AI chatbots, and even gamification to make work more engaging.

In short, the digital employee experience is all about making work more enjoyable and productive by using technology in a smart and user-friendly way.


Why is the digital employee experience important to your people? ๐Ÿคจ

Think about it โ€” if you're using outdated, frustrating technology that slows you down and makes your job harder than it needs to be, you're not going to be very happy. On the other hand, if you're using modern, user-friendly software that makes your job easier and more efficient, you're going to be a lot more motivated and satisfied with your work.

A good digital employee experience can also help foster a sense of community and collaboration within a team. ๐Ÿ’ฌ For example, if you're using a chat app that allows you to easily connect with your coworkers and share ideas, you're more likely to feel like you're part of a team and working towards a common goal. ๐Ÿ™Œ

So, investing in a positive digital employee experience can ultimately lead to happier, more engaged employees who are able to work more effectively and collaboratively. And that's definitely something any team would want!


4 benefits of improving your employees' digital experience

4 benefits of improving your employees' digital experience

1. Improving productivity and performance ๐Ÿ™Œ

User-friendly technology and efficient workflows can help employees complete their tasks more quickly and accurately, while also reducing frustration and stress.

  • According to a study by The Workforce Institute, 70% of employees reported that outdated technology negatively impacted their productivity, while 37% said it caused them to make more errors.

By investing in the digital employee experience, companies can create a more positive workplace culture and ultimately drive better performance.


2. Enabling better collaboration ๐Ÿ—ฃ

Research by the Harvard Business Review found that companies that promote collaborative working are five times more likely to be high performing. Improving the digital employee experience can help enable better collaboration among employees, allowing them to work together more effectively and efficiently.ย 

By providing user-friendly tools and platforms for communication and information sharing, companies can help employees connect and collaborate regardless of their location or role.

70% of companies said that digital collaboration tools had helped them to maintain or improve productivity. (source: Deloitte)

Quote from Deloitte on digital employee experience and productivity


3. Gaining easier access to professional development opportunities ๐Ÿง 

Professional development collection

Research found that companies that invest in employee training and development have 218% higher income per employee than those that don't.

Improving the digital employee experience provides greater access to professional development opportunities, allowing employees to enhance their skills and advance their careers. By providing user-friendly platforms for learning and development, companies can help employees grow and succeed within their roles.


4. Seeing better engagement and retention levels ๐Ÿ‘ฏ

By providing user-friendly and efficient tools and platforms, companies can help employees feel valued, supported, and motivated, leading to higher levels of engagement and retention.ย 

Companies with a strong focus on digital employee experience are three times more likely to retain their employees. (source: Gartner)


3 common challenges of optimizing the digital employee experience ๐Ÿ’ซ

1. Building the best tech stack ๐Ÿ–ฅ

A top challenge for companies optimizing the digital employee experience is building the best tech stack. There are so many different tools and platforms available, each with their own strengths and weaknesses โ€” how can you sift through it all?ย 

You canโ€™t! But by asking the right questions, you can narrow down your search and find the best solution possible.ย 

Here are a few key questions to help in your search:ย 

  1. What are our specific needs and goals? You should first identify their specific requirements for technology and determine what you hope to achieve with it. This can help guide their decision-making process and ensure you choose the right tools for your organization.
  1. How will this technology integrate with our existing systems? You need to consider how any new technology will integrate with your existing systems and workflows. This can help ensure a seamless transition and prevent disruptions or inefficiencies.
  1. What level of support and expertise do we need? You should also consider what level of support and expertise you will need to successfully implement and maintain your technology stack. This may include hiring specialized staff, working with outside vendors, or investing in training programs for existing employees.


2. Optimizing communication ๐Ÿ’ฌ

The sheer number of communication channels available can be overwhelming, requiring you to carefully evaluate your options and choose the right mix of tools to meet your teamโ€™s specific needs.ย 

When sourcing new communication tools, youโ€™ll want to ask: what are the communication preferences and habits of our employees?ย 

Some employees may prefer real-time messaging, while others may prefer email or video conferencing. But simply knowing your teamโ€™s needs ensures that the chosen communication tools are a good fit for your organization and your employees.


3. Managing cultural changes ๐Ÿ”€

Humans are creatures of habit, and technology often disrupts traditional ways of working and communicating โ€” aka, the habits weโ€™re used to. This can lead to resistance to change, confusion, and even resentment among employees.ย 

Changes in tech requires leadership buy-in, clear communication, and a plan for addressing potential challenges that arise during the transition.ย 


How to create a positive digital employee experience ๐Ÿคฉ

6 tips for creating a positive digital employee experience


Weโ€™ve talked a lot about the benefits and challenges of the digital employee experience, but how can you improve your teamโ€™s? Letโ€™s get into it!ย 


Define what you want to achieve โœ๏ธ

Defining goals for the digital employee experience is important because it helps companies align their efforts and resources toward a shared vision of success. Clear goals can also help measure progress and identify areas for improvement. Some potential goals for the digital employee experience could include:

  • Increase employee engagement and retention by X%
  • Improve productivity and performance Y-O-Y
  • Streamline workflows and processes
  • Provide greater access to professional development opportunities


Provide employees with the training they need ๐Ÿ“–

Training people on new tools is essential โ€” it ensures that employees are equipped with the skills and knowledge they need to use new technology effectively and efficiently.ย 

When optimizing your training, keep these tips in mind:ย 

  • Keep it interactive and engaging: Use a variety of multimedia tools and interactive activities to keep learners engaged and motivated. This can include videos, simulations, quizzes, and games. ๐Ÿฅณ
  • Make it relevant and practical: Focus on the specific skills and knowledge that employees need to perform their jobs effectively. Use real-world scenarios and examples to help learners understand how to apply new tools and technologies in their daily work. ๐Ÿ‘
  • Provide ongoing support and feedback: Offer ongoing support and feedback to help learners master new tools and technologies over time. This can include coaching, mentoring, and access to online resources and helpdesk support. ๐Ÿ”„


Emphasize the importance of documentation ๐Ÿ“ƒ

We cannot stress the importance of documentation enough! Documentation provides a comprehensive and accessible resource for employees to reference when using your companyโ€™s tools and tech. Well-written documentation reduces errors, increases efficiency, and improves productivity overall.ย 

Here are a few tips to help you in your documentation process:

  • Keep it clear and concise: Use plain language and avoid technical jargon whenever possible. Use visual aids, such as screenshots and diagrams, to help illustrate key points. ๐Ÿงน
  • Organize it effectively: Use a logical and consistent structure to help employees find the information they need in an internal knowledge base. This can include using headings, tables of contents, and an index. ๐Ÿ“‡
  • Keep it up-to-date: Regularly review and update documentation to ensure that it remains accurate and relevant. Solicit feedback from employees to identify areas for improvement and make necessary updates as needed. ๐Ÿ“…


Find the right digital tools for your employees ๐Ÿ”

Weโ€™ve said it once (maybe even twice) and weโ€™ll say it again: the right tools will impact productivity, engagement, and overall satisfaction with the work environment. Plus, theyโ€™ll make it easier for your employees to collaborate, communicate, and do their jobs. Basically, itโ€™s a win-win for everyone!ย 

Here are a few tips on finding the right tools:ย 

  • Conduct a needs assessment: Identify the specific needs and goals of your organization, as well as the needs of individual teams and employees. This can help you identify the types of tools that are needed and which ones are a priority. โœ๏ธ
  • Research and evaluate options: Research and evaluate different tools and technologies to determine which ones are the best fit for your organization. Consider factors such as cost, ease of use, compatibility with existing systems, and support and maintenance requirements. ๐Ÿ”ฌ
  • Solicit employee feedback: Involve employees in the decision-making process by soliciting their feedback and input on the tools and technologies that they will be using. This can help ensure that the chosen tools meet their needs and are user-friendly.๐Ÿ‘‚


Make cultivating connections easy for remote employees ๐Ÿ‘ฏ

When optimizing the digital employee experience, especially for remote employees, you need tech that helps teams build strong relationships and foster a sense of camaraderie.ย 

While these arenโ€™t โ€œtoolsโ€ in the traditional sense, virtual experiences tackle the unique issue of making employees feel part of the team. Virtual experiences provide opportunities for employees to connect with one another and build a sense of community despite being physically apart.

Here are the top 5 experiences that help get the job done:

  • Mixology Class: A virtual mixology class is a fantastic way to bring your team together to bond over the shared experience of learning how to make delicious cocktails (or mocktails). Not only will your employees have a fun and engaging activity to participate in, but they will also have the opportunity to socialize and connect with each other in a relaxed and enjoyable setting. ๐Ÿธ
  • Confetti Pub: This epic team building event offers the perfect opportunity to bring everyone together for some friendly competition, live music, and dedicated conversation rooms โ€” the perfect recipe for creating unforgettable memories and strengthening those important workplace relationships. ๐Ÿ•บ
  • Drag Queen Bingo:ย  This interactive experience will leave your team feeling energized, empowered, and connected, while providing a unique and memorable way to let their hair down and have some fun together. ๐Ÿ’ƒ
  • Virtual Escape Quest: The ultimate team building activity that promotes communication, collaboration, and problem-solving skills while having a blast! This thrilling and engaging experience offers the perfect opportunity to bond with your colleagues, flex your mental muscles, and escape from the ordinary for a little while. ๐Ÿงฉ
  • Mini Games: Combines fun, philanthropy, and camaraderie with Mini Games! This awesome activity provides the perfect opportunity to engage your team in some friendly competition, all while working towards a common goal: scoring points for charity. ๐Ÿ•น


Give space for employee feedback (and listen to your employee's needs)

Employee feedback helps organizations identify areas for improvement and ensure that technology tools and processes are meeting the needs of their employees. By soliciting feedback from employees, you can make data-driven decisions to optimize the employee experience.ย 

Some ways to gather employee feedback include:

  • Conducting surveys: Surveys can be an effective way to gather feedback from a large number of employees quickly and easily. Keep surveys short and focused on specific areas, and provide opportunities for open-ended feedback. ๐Ÿ“
  • Department-head meetings: Department-head meetings can be a valuable way to gather in-depth feedback on specific topics or areas. Encourage open and honest feedback by creating a safe and non-judgmental environment. ๐Ÿง 
  • Providing regular check-ins: Regular check-ins with employees can provide opportunities for ongoing feedback and help identify potential issues before they become major problems. These check-ins can take the form of one-on-one meetings, team meetings, or virtual coffee chats. ๐Ÿ’ฌ


Improve the digital employee experience with Confetti ๐Ÿฅณ

When it comes to cultivating a culture of camaraderie and connection, Confetti is the only digital tool your organization needs. Ready to see how we can help? Give us a shout at [email protected]!ย 

For more tips and ideas on how to improve the employee experience, check out our ultimate employee experience guide.


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Frequently Asked Questions

What is DEX (digital employee experience)?

DEX (digital employee experience) refers to the overall experience employees have with the digital tools and technology used in their workplace to perform their jobs. It encompasses all aspects of the digital employee journey, from onboarding to training to day-to-day tasks.

Why is the digital employee experience important?

The digital employee experience is important because it directly impacts employee productivity, engagement, and satisfaction, which in turn affects overall business success. A positive DEX can lead to better collaboration, communication, and access to professional development opportunities, while a negative DEX can lead to frustration, disengagement, and high turnover.

How do you measure the digital employee experience?

To measure the digital employee experience, organizations can use a combination of qualitative and quantitative data, including employee feedback surveys, usage data from digital tools and platforms, and key performance indicators (KPIs) such as productivity, engagement, and retention rates. These metrics can provide insights into areas where the digital employee experience can be optimized and improved.

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