For Standard Lead Time:
For all kits covered by this insurance policy, an official replacement kit will be provided directly from our vendor. If an official replacement kit will not arrive in time for the event, we will think outside the box to make it right.
When possible, our resourceful Shipping Operations Team will research local sources or shipping alternatives to ensure attendees have the item(s) they need to participate. In these cases, we will do our best to source items as closely related to the original as possible, but cannot guarantee an exact match. Our goal is to make sure there is something fun for each recipient to enjoy and participate in the experience with their team.
For Rushed or Secondary Lead Time:
Kits covered by this insurance policy that were ordered on a Rushed/Secondary Timeline will still be replaced free of charge, with restrictions. We cannot guarantee that replacements will arrive in time for the event, and we will not be able to source local alternatives or backups.