Confetti is dedicated to working with our customers to find the best possible solutions for packages that were lost, delayed, or damaged while in the hands of third-party carriers.
What is Confetti’s Shipping Insurance Policy?This policy outlines how Confetti protects Initial & Secondary Orders submitted within standard and secondary lead time windows.
What does Confetti's shipping insurance policy cover?In the cases outlined below, Confetti will ensure that lost or damaged items are replaced at our expense.
Resolution for lost, delayed, or damaged kitsFor standard lead time and for rushed or secondary lead time.
What's not covered under shipping insurance?The following list outlines when Confetti's shipping insurance policy is not applicable to a given situation.
How to report issues with shipped kitsPlease notify us by submitting to our shipping outreach form.
Rescheduling due to shipping issuesIn the rare event that your kits are affected due to reasons beyond our control, we’ll work with you to decide the best course of action.