To ensure that you have the best experience, all of our vendors and experiences go through a comprehensive vetting process. In the rare case that an issue is experienced during an event, we have a Dispute Resolution Policy in place to protect both our customer and vendor community, and to effectively investigate and resolve the dispute.
Your feedback is super important to us, so after your event, we always follow up with a short form to get your thoughts.
Less than satisfied? If you believe any of our experiences should score 6 out of 10 or less, we would be happy to offer you a complimentary experience to help re-write your memory with us.
Here are the options you can choose from:
If you would prefer to receive a full refund, we’ll send you another form to collect participant feedback. At least 3 people or 10% of participants (whichever is greater) must provide feedback. If their collective score is 5 or less, we’ll refund your money back — no questions asked.
Our Happiness Commitment Policy is a risk-free way to have fun. Either way, we promise you’ll have a smooth and seamless experience. Try out one of our virtual experiences and see for yourself! ✨