Introduction
This page is frequently asked questions about our booking process, but be sure to check out our Booking Guide if you haven't already! Those pages serve as a start to finish, first-timer's guide to booking with Confetti. This page has other questions that may be a bit more niche!
Q: Do I need to sign up for a membership in order to book?
While there are no membership costs or subscription fees to browse or book an experience, you will need to create an account (which is free!) in order to do so. (It only takes 5 seconds, promise!)
Q: What if I'm unsure of my headcount when booking?
We always recommend booking with your lowest anticipated headcount and increasing later on as your event approaches and you get more RSVPs. This is for a couple of reasons!
We don't refund for less than expected headcount, unless you're eligible for our Refundable Attendance Policy (which only applies to customers on a subscription plan with us).
Refunds to payments made via card transaction or bank transfer will not include a 3-5% transaction fee charged by Stripe.
Check out this page for how to increase your headcount after booking!
Q: Can I reserve a date and time without paying?
Sorry, no! We do not reserve event times without receiving payment, because we reserve our vendors' time as well at the time of booking. In order to be fair to them, we only reserve their time when a booking has been paid for by a customer.
If you're worried about potentially needing to cancel after booking, be sure to keep in mind your experience's Rescheduling & Cancelation Policy! Here's more info on how to find that.
Q: How can I set up back to back bookings?
Since these are separate events, they'll need to be booked separately on our platform, set to run directly one after another. Once you've completed payment for your first event, complete payment for the second event, ensuring you're planning it for when your first event ends!
IMPORTANT: In the 'Special Requests' section on either booking, note that you'd like your two bookings to run back to back. We'll find the two bookings under your account that are set to run back to back and get them set up for smooth sailing! ⛵
For back to back bookings, we'll try to keep the same host on both events (though this is not always possible!) and we'll make sure both events are on the same Zoom - avoiding unnecessary moving between Zooms.
Q: What is hybrid participation? Why is it important Confetti knows if my participants are hybrid?
Events with hybrid participation means that some (or all!) participants are joining from one device together in person, while others are joining the Zoom from their personal devices remotely. Be sure to note this accurately on a booking, and note if the event cannot accommodate a hybrid setup (indicated in the How It Works section).
It's important for us to know if your participants are joining in a hybrid setup because it can affect the technical logistics of some experiences. For example, some of our experiences use breakout rooms to create teams for a game, and 10 attendees joining from one device couldn't properly be divvied up into teams using breakout rooms. At the very least, this information helps your host understand what to expect from your group!
Q: Why is an experience remote only?
Some experiences are only offered for a group joining entirely remotely, meaning each participant will be joining the event's Zoom call physically separate from one another and from their own device. This could be for a few reasons:
Game mechanics (such as creating breakout rooms) are not possible with a hybrid group, the experience relies on those mechanics, and there are no viable workarounds
The experience requires materials or equipment that would not reasonably be available to all participants in one location
For example, an experience that requires all participants to be able to cook on a stove would not work for a group of 20 participants. If you're interested in an experience that is remote-only likely due to this limitation, but are confident that you have ample equipment and space for a hybrid set-up, let us know and we may be able to work with you on an exception.
For a full list of hybrid-compatible experiences, check out our Hybrid Collection!
Q: Are taxes included?
Taxes (if applicable) are included in the final checkout process.
Taxes are only applied for experiences that have a physical component included. The price you see after inputting your details on the event page is the price you pay. 💪
If you have selected anything with shipped kits, the tax breakdown will be shown on the payment page.
Q: Why is my quoted price different than the price listed for this experience?
Prices can vary for a few different reasons - we always want to make this clear to you! Here's a couple reasons why pricing may vary from the listed price on the product page:
Minimum Spend: All offerings have a minimum spend, which varies by product. This is in place to ensure our services and the vendor's time are properly compensated for, but only applies at a relatively low headcount. If a minimum spend is affecting your price for a booking, it will show in the pricing section after inputting details as "Minimum Spend Adjustment". Hover over that text to see more specific details!
High Demand Time Slot: The time slot you selected may have been a High Demand Time Slot, which has a higher minimum spend than we typically require. This would be shown when you select your date and time for your booking!
Tax: Experiences with physical components will include tax in your total at checkout. This will be clearly shown before you complete payment!