Introduction
This page is frequently asked questions about our booking process, but be sure to check out our Booking Guide if you haven't already! Those pages serve as a start to finish, first-timer's guide to booking with Confetti. This page has other questions that may be a bit more niche!
Q: Do I need to sign up for a membership in order to book?
While there are no membership costs or subscription fees to browse or book an experience, you will need to create an account (which is free!) in order to do so. (It only takes 5 seconds, promise!)
Q: What if I'm unsure of my headcount when booking?
We always recommend booking with your lowest anticipated headcount and increasing later on as your event approaches and you get more RSVPs. This is for a couple of reasons!
We don't refund for less than expected headcount, unless you're eligible for our Refundable Attendance Policy (which only applies to customers on a subscription plan with us).
Refunds to payments made via card transaction or bank transfer will not include a 3-5% transaction fee charged by Stripe.
Check out this page for how to increase your headcount after booking!
Q: Can I reserve a date and time without paying?
Sorry, no! We do not reserve event times without receiving payment, because we reserve our vendors' time as well at the time of booking. In order to be fair to them, we only reserve their time when a booking has been paid for by a customer.
If you're worried about potentially needing to cancel after booking, be sure to keep in mind your experience's Rescheduling & Cancelation Policy! Here's more info on how to find that.
Q: How can I set up back to back bookings?
Since these are separate events, they'll need to be booked separately on our platform, set to run directly one after another. Once you've completed payment for your first event, complete payment for the second event, ensuring you're planning it for when your first event ends!
IMPORTANT: In the 'Special Requests' section on either booking, note that you'd like your two bookings to run back to back. We'll find the two bookings under your account that are set to run back to back and get them set up for smooth sailing! ⛵
For back to back bookings, we'll try to keep the same host on both events (though this is not always possible!) and we'll make sure both events are on the same Zoom - avoiding unnecessary moving between Zooms.