📦 Initial & Secondary Orders for Shipped Kits
When you’re planning a Confetti event that includes shipped kits, timing is everything! To make sure everyone gets their package in time, we work with two types of order deadlines: Initial Orders and, when available, Secondary Orders.
⏰ Standard Deadlines
Initial Order Deadline
This is the first and main deadline for collecting participant addresses.
It ensures our vendors have enough time to source materials, pack kits, and ship them out so they arrive at least 3 days before your event.
Secondary Order Deadline (if available)
Most experiences offer an extension on address collection called a Secondary Order that you can opt into at any point prior to the Secondary Order's deadline (which is 10 business days prior to your event).
When your event is opted into a Secondary Order, the deadline is extended, giving your team more time to submit addresses for participants who may have missed the first round.
🔑 Key Differences Between Initial & Secondary Orders
Initial Orders
Kits are guaranteed to arrive on time for your event.
These shipments are monitored closely, and Confetti will arrange replacements if delays occur.
Secondary Orders
Kits are still processed and shipped, but on-time delivery is not guaranteed.
While vendors and shipping carriers expedite these packages, any delays in shipping will not be covered by Shipping Insurance, meaning Confetti will not proactively address shipping delays if a package is not going to arrive on time.
This makes them a great option for late sign-ups, but it’s best to let participants know their kits may arrive closer to, or sometimes even after, the event date.
Secondary Orders come at an extra cost of Rushed Processing, which helps vendors quickly source materials, pack kits, and expedite a shipment. Rushed Processing fees vary per experience, and are typically between $30 to $50 per kit.
🛡️ Insurance & Coverage
Initial Order kits are fully covered by Confetti's Shipping Insurance. Secondary Order kits are not fully covered - see our Shipping Insurance page for more information!
All Kits: If a kit arrives damaged, spoiled, or is missing items, we will work to replace it entirely or just the missing items — either by reshipping from the original vendor, providing a local backup, or sourcing a similar kit from an alternative supplier.
🙋 How to Request a Secondary Order
If you missed the Initial Order deadline and your experience supports Secondary Orders, you can request one:
Let our team know you’d like to opt into a Secondary Order.
Confetti will update your booking accordingly, so long as your experience allows for a Secondary Order and the deadline has not passed.
You’ll receive confirmation by email with the new submission deadline and your updated form.
👉 Keep in mind: Not all experiences offer Secondary Orders - see below the list of exclusions. If yours does not, you may still be able to add late participants as BYO (Bring Your Own) attendees, depending on the event.
☑️ Secondary Order Eligibility
Below is a list of experiences that cannot accommodate a secondary order:
These offerings cannot accommodate Secondary Orders because of the timelines for customizing or sourcing additional materials needed for our vendors.
💡 Helpful Tips
Plan Ahead: Encourage your team to submit addresses early to avoid last-minute stress.
Communicate Clearly: Let participants in a Secondary Order know that delivery by the event date is not guaranteed.
Consider BYO: If a kit can’t be shipped in time, some experiences allow attendees to join BYO-style with their own supplies. Let us know if you'd like to add some participants BYO-style!
💌 Need More Help?
Still have questions about Initial vs. Secondary Orders, or want to check if your experience qualifies? Our team is here to help!