In order to receive a refund for a lesser turnout, you must check all of the boxes for the following criteria:
You must book an experience that is eligible for a refund (see list of exclusions below or any or their alternatives) and be on a Pro or Enterprise Plan with Confetti. Plus Plan customers will receive a 50% refund for the difference in cost.
The booking must have been executed, meaning the minimum number of participants attended and participated in the experience.
The event must be hosted through the standard Confetti Zoom meeting so we can verify attendance.
Minimum spend costs will not be refunded as part of the Refundable Attendance Policy.
The request must be submitted for a refund within 2 business days of the event passing.
The experience must be eligible for our Refundable Attendance Policy:
The experience is not a booking with a shipped component.
The booking is not one of the following experiences:
Horse Racing
Summer Sports Racing
Winter Sports Racing
Texas Hold 'Em
Casino Night
Drag Queen Casino
Mean Queens Murder Mystery
Murder Mystery Party
DEI Conversations at Work
Customers with events that do not meet all of the above requirements will not be eligible for a refund. Instead, we recommend booking for the minimum number of participants, and increasing it closer to the event date when you have a better understanding of how many people will attend.