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How to Book

This page outlines how our booking process works - it's super simple!

Updated over 2 weeks ago

Booking Your Confetti Experience 🎉

Whether you're planning a celebration, team bonding, or just a good time with your coworkers, booking a Confetti experience is quick, flexible, and designed to put you in the driver’s seat — with our team ready to support you along the way!

🛒 Starting Your Booking Journey

To begin, simply browse our catalog of virtual experiences at withconfetti.com. Each experience page provides an overview, pricing, customizations, and a "Plan This Experience" section.

Here’s how the booking process works:

  1. Customize Your Experience:
    On the product page, you’ll be able to input key details including:

    • Headcount

    • Preferred date and time (you can submit up to 3 options)

    • Time zone

    • Customization selections (like theme or host format)

  2. Instant Price Quote:
    Confetti automatically calculates your event cost as you fill in the details, showing any minimum spends or extra fees.

  3. Add to Cart & Checkout:
    Once your experience is ready, add it to your cart and proceed to checkout. You can pay immediately or request an invoice if needed. Your booking is only confirmed with us once payment is received!

✨ Inputting Customizations

Each experience comes with customizable options depending on the activity — from themes and duration to host format. You'll see a dedicated “Customizations” section on the product page. These options impact both the price and the experience content, so feel free to play around until it fits your needs!

If you’d like to request something that isn’t available as an option, you can submit a Special Request during checkout. While we can’t guarantee approval for every customization, our team will review your request after you book and let you know what’s possible.

✅ Indicating Booking Preferences

Booking Preferences are an entirely optional way to indicate commonly requested items on your booking, and do it super easily! Any preference will automatically adjust your booking and your host will be aware of any preference you indicate. Booking Preferences can be accessed on a product page or from the event menu during the booking process, and can also be edited by you up until 1 business day before your event.

📋 Available Booking Preferences

Below is a list of available Booking Preferences:

  • Include BYO Attendees: Include up to 5 attendees BYO-style, meaning they'll supply their own materials.

    • Only applies to events with kits. This preference is not available for all events with kits. If you need more than 5 BYO attendees, get in touch with our team and we'll let you know if it's possible, fees may apply.

  • Welcome by a team member: Reserve 5 minutes for a teammate to welcome the group

  • Closeout by a team member: Reserve 5 minutes for a teammate to wrap up

  • User your own Zoom account: Connect using your own Zoom link instead of Confetti's

  • Early meeting access: All meetings are open 30 minutes prior to the event, use this if you need longer

  • Keep meeting open post event: All meetings remain open for 30 minutes post-event, use this if you need longer. Once the event is over, your host will assign hosting rights to your team

  • Record the event: Enable recording for this event to capture the session

    • This preference is not available for all events.

  • Google Drive Alternative: Confetti will provide alternative materials if Google Drive is not accessible.

    • Only applies to events that use Google Drive for the execution of the event.

❌ Disabled Preferences

Some preferences are not available for certain experiences due to policy, technical, or logistical reasons. In these cases, that preference will be shown, but will not be selectable, and text will explain why that preference is not available.

If you have other requests for your booking that are not listed in the booking preferences menu, reach out to our team and we can help with this! We may not be able to accommodate everything, but we'll always do our best to make your event just right for you and your team.

📅 Choosing a Date & Time

You'll be asked to choose up to 3 preferred dates and times. 🕒 Confetti’s general event operating hours are Monday through Friday, 8:00 AM to 10:00 PM Eastern Time (ET), though you can request events outside of that window!

Our platform will let you know if your date and time is:

  • Green: Available ✅

    • If the first date you enter is green (meaning it's available), no need to enter another date - if you book, your event will be set for that date!

  • Yellow: Requires confirmation (usually within lead time) ⚠️

    • If you request confirmation of availability for a Yellow date, our team will follow up with you ASAP via email. More on this below!

  • Gray: Not available ❌

Exact availability depends on the experience, host, and vendor logistics. If you’re hoping to host an event outside of these hours — such as on a weekend — you’re welcome to request it! Just know we may need a bit more time to confirm availability.

Here’s what to expect:

  • Submit your preferred time(s) during checkout, even if they’re outside standard hours. Be sure to continue to the checkout page and press 'Request Confirmation'!

  • We’ll check with our vendors and get back to you via email with confirmation or other available options. If we can’t accommodate the exact time, we’ll suggest the closest available alternative.

🔁 Rescheduling & Cancelation Policies

Before you book, it's important to be familiar with our rescheduling and cancelation policies so there are no surprises later! By understanding your experience’s policy zones, you can plan with peace of mind and avoid fees if your plans shift down the line.

We know plans change — here's how we handle that:

  • Policy Zones: Each experience has a Rescheduling & Cancelation Policy with tiered zones:

    • Green Zone = lowest fees or full refunds.

    • Yellow Zone = reduced refund for canceling, or a fee for rescheduling.

    • Red Zone = last-minute cancelations are typically not refundable, and rescheduling comes at a higher fee.

  • Good News: If your request lands just outside a cutoff (e.g., missed by 1 hour), we may still honor the more flexible zone!

👥 Setting Headcount

To avoid overbooking if RSVPs decrease, we recommend booking with your lowest expected headcount and increasing later as your event date approaches. This ensures you only pay for confirmed participants — and gives you more flexibility as your guest list firms up. For experiences with a form (like any class with shipped kits), headcount is updated automatically based on form submissions.

  • You can increase your headcount before your event’s submission or shipping deadline. For experiences with a form that collects participant information, headcount is updated automatically based on form submissions.

  • Decreasing headcount is treated as a partial cancelation and is subject to refund eligibility based on the experience's policy.

  • Want to invite more people than the experience supports? Ask us about running multiple sessions or adding an audience (non-participating viewers) for an additional fee.

🤝 Need Help?

We’re always here to help make your experience unforgettable! If you have questions at any point — from picking your experience to logistics — don’t hesitate to reach out. 📬 Contact Us Here

Let’s plan something amazing together! ✨

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