Business Operations

Technical Solutions Specialist

US | Remote
Operations
$70,000- $100,000

Work smarter, not harder!

Position Details

Have a passion for improving efficiency?

We’re looking to grow our BizOps team with a Technical Solutions Specialist with a passion for improving operational efficiencies and streamlining workflows through the use of off the shelf software and automation. In this position, you must be extremely proactive in identifying problems and working cross-departmentally to find the best tools for solving them. You must be a team player who can understand and empathize with the challenges of others, effectively communicate the details of those challenges with the necessary team members, research and weigh the viability of solutions, present solutions to key stakeholders, identify the ideal course of action, and execute solutions with an emphasis on attention to detail.

We Are

Confetti operates in the HR tech space and provides a solution for employee culture & engagement. Our product allows companies to discover, plan and book high quality experiences for their teams for every use case. From team building, onboarding, DE&I and even learning & development, our rich catalog provides hundreds of fresh options for any budget and team size.

Product Led - As a managed marketplace for employee experiences, we put the user-experience of our platform at the top of our priority list. We believe (and have significant evidence) that a great platform sells itself, and always prefer investing in the platform & marketing automation as scalable sales channels.

Data Driven - We heavily utilize analytics to measure the usage of every feature we release, and use hard evidence when making decisions regarding what’s next (you’ll never have to build something just because sales/investors asked for it).

Corporate-Consumer Facing - Selling directly to any employee that holds a company credit card, Confetti enjoys the benefits of B2C companies (low-touch onboarding, no sales or corporate approvals needed, etc.) and those of B2B companies (high recurring budgets, high willingness-to-pay, low pricing sensitivity).

You Have

2-3+ years of experience in technical operations or parallel role within the tech industry.

Proven experience and proficiency with HubSpot (preferred) or Salesforce a MUST.

Knowledge and proficiency with Zapier, Notion, ClickUp, and Intercom infrastructure a PLUS.

Basic programming or HTML knowledge a PLUS.

Excellent computer skills and the ability to learn new tools and software quickly, including but not limited to email management programs, calendar software, communication platforms, knowledge base technology, relational databases, and project management software.

Superior skills in the areas of organization, project and time management, and attention to detail, with a high level of comfort working in an agile environment with shifting priorities.

A sense of personal humility paired with innate problem solving abilities and a commitment to uncovering the best solutions for all problems facing the organization through methods such as analysis, collaborative brainstorming, healthy debate, reflection, etc.

Superb communication and relationship-building abilities. This person should be personable and patient, care about other people’s happiness and satisfaction, and have a knack for diplomacy.

Strong investigative skills and the ability to connect the dots when receiving lots of information, opinions, and feedback from a variety of different sources. Being able to quickly identify team member concerns and get to the heart of a problem is crucial for this role!

Interest in joining an evolving, growing startup. This role is ideal for someone who is comfortable with a little bit of chaos and ambiguity, who loves building things from the ground up and scaling them to suit a rapidly expanding company!

A desire to participate in a culture of learning through direct constructive feedback.

If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyways. We know the confidence gap and imposter syndrome gets in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you. We also have all kinds of roles that are still in the process of being launched and perhaps we can consider you for another role!

You'll Be

Owning management of technical operations projects and initiatives as delegated through effective and consistent communication with stakeholders, strategic planning and approach, and thorough execution and implementation.

Performing active discovery to uncover the root of pain points and opportunities within the organization.

Providing consistent and concise project updates to manager to remain aligned on accurate cost estimates, inform decision making processes, and alleviate roadblocks.

Collaborating closely with other team members across the full scope of the company to maximize efficiency of execution falling within other team members’ areas of expertise.

Using a critical eye and attention to detail in reviewing project work to flag issues or mistakes in production and execution prior to implementation.

Researching, configuring, and implementing new SaaS tools or alternatives to current tools in use when necessary.

Optimizing existing technical operations and communication processes.

Employing critical thinking and investigative skills to troubleshoot various tech issues as reported by the broader Confetti team, and resolving the core issues and/or flagging them as larger-scale projects.

  • Typically including, but not limited to: SaaS tool configurations, relational databases, conditional form logic, app integrations, spreadsheet formulas, etc.

Treating every tech issue as a teachable opportunity, making sure that you not only solve the underlying problem, but also explain why it occurred and how it can be prevented from happening in the future (when applicable).

Communicating operational inefficiencies and pain points you encounter to management and product team.

Proactively communicating opportunities for improvement within the company -- we are constantly changing and evolving, and as a member of our startup, your creativity will impact the long-term success of the organization!

Your Benefits

Optimizing existing technical operations and communication processes.

Employing critical thinking and investigative skills to troubleshoot various tech issues as reported by the broader Confetti team, and resolving the core issues and/or flagging them as larger-scale projects.

  • Typically including, but not limited to: SaaS tool configurations, relational databases, conditional form logic, app integrations, spreadsheet formulas, etc.

Treating every tech issue as a teachable opportunity, making sure that you not only solve the underlying problem, but also explain why it occurred and how it can be prevented from happening in the future (when applicable).

Communicating operational inefficiencies and pain points you encounter to management and product team.

Proactively communicating opportunities for improvement within the company -- we are constantly changing and evolving, and as a member of our startup, your creativity will impact the long-term success of the organization!

already loved by 5500+ customers
Our Values

Why You Should Join Confetti

Empathy

Despite the power of technology, we believe that humans are at the core of every business, so we approach all elements of our work with kindness & empathy, keeping that fact in mind.

Fun

We insert fun into every place and situation we can!

Growth

We challenge ourselves to be open minded, level-headed, and flexible.

Honesty

We try to always under-promise and over-deliver, but we admit to our mistakes when we make them.

Impact

We pride ourselves on hard work that results in true value and quality for our end users. Our never-ending passion for innovation drives us to create a larger positive impact on this planet.

Innovation

We do our best to meet all challenges with creative solutions. We try to always look within ourselves before demanding change from others.

Quality

We approach software development as a craft rather than a production line. Our passion for quality is part of our DNA and can also be seen in our UX, offerings, customer service and more.

Respect

We demonstrate our respect for all humans by being an inclusive company and by constantly reassessing ourselves to ensure we’re treating employees, customers, vendors, partners, investors, and users with the utmost respect and consideration.

Transparency

Rather than using “transparency” as a mere slogan we implement it radically by providing full visibility of each aspect of the company to every team member. We believe that each team member should be a co-author of our story, not a supporting actor.

Quality

Building software (as many other things), can be either done by craftsmanship or a “production line” approach. If you’ve had a chance to interact with our platform, you probably know by now which method we choose. We are passionate about excellent software & UX, and apply the same values to the rest of the Confetti DNA - from our boutique vendors to our top-notch customer service.

DevXP

Even as an early-stage startup, we highly invest in our developer experience, and always look for ways to improve it. We believe that using the best tools, frameworks & processes creates a smoother workflow that makes our job that much more fun and productive. Our team has deep awareness of why this matters, and the means to execute it.

Transparency

While this word has been circulating quite a lot lately, it’s rarely implemented to its fullest. Our team is exposed to EVERYTHING happening at the company, in real time - from sales to fundraising, hiring, product and really anything else. We believe that each team member should be a co-author of our story, not a supporting actor.

Balance

To create the best solutions, for our users' most important problems, we need to always be heading in the right direction. To remain the market-leader in our category, we need to continue moving fast. Building something great takes time, so reaching our goals while enjoying the ride means running a marathon, not a sprint (pun intended).

Respect

We demonstrate our respect for all humans by being an inclusive company and by constantly reassessing ourselves to ensure we’re treating employees, customers, vendors, partners, investors, and users with the utmost respect and consideration.

Innovation

We do our best to meet all challenges with creative solutions. We try to always look within ourselves before demanding change from others.

Empathy

Despite the power of technology, we believe that humans are at the core of every business, so we approach all elements of our work with kindness & empathy, keeping that fact in mind.

Impact

We pride ourselves on hard work that results in true value and quality for our end users. Our never-ending passion for innovation drives us to create a larger positive impact on this planet.

Honesty

We try to always under-promise and over-deliver, but we admit to our mistakes when we make them.

Balance

To remain the market-leader in our category, we need to continue moving fast. Building something great takes time, so reaching our goals while enjoying the ride means running a marathon, not a sprint (pun intended).

Growth

We challenge ourselves to be open minded, level-headed, and flexible.

Fun

We insert fun into every place and situation we can!

About Us

In Fun We Trust

We are a young, well-funded startup helping companies create memorable, easy-to-plan experiences that inspire dynamic workplaces, encourage healthier offices, and motivate happier, more holistic teams.

Our platform allows companies to seamlessly book fully-customizable, multi-vendor (virtual) gatherings for their employees in just a few clicks. From online games to hosted game shows and shippable experiences, our platform contains over 100 unique experiences to support our customers’ desire for fresh and fun ideas. COVID required us to be agile and adaptable, so we successfully pivoted into the virtual events world. With offices potentially coming back soon, we are looking forward to the future of events, working towards a single platform for in-person, hybrid and virtual experiences.

Lee Rubin, founder of Confetti, and Eyal Hakim, co-founder of Confetti, posing with skulls
Confetti employees meeting at a restaurant in New York for a team gathering
Confetti employees toasting at an office birthday celebration event
2 Confetti employees smiling and embracing
Confetti employees showing off their pretzels in a Virtual Pretzel Baking Class
An assortment of cheese on a plate and 2 glasses of wine on a table
Confetti employees holding sparklers at an office birthday celebration event
Remote Confetti employees meeting in person
Confetti employees holding bowling balls at a bowling alley
Lee Rubin, founder of Confetti, and Eyal Hakim, co-founder of Confetti, posing with skullsConfetti employees meeting at a restaurant in New York for a team gatheringConfetti employees toasting at an office birthday celebration event2 Confetti employees smiling and embracingConfetti employees showing off their pretzels in a Virtual Pretzel Baking ClassAn assortment of cheese on a plate and 2 glasses of wine on a tableConfetti employees holding sparklers at an office birthday celebration eventRemote Confetti employees meeting in personConfetti employees holding bowling balls at a bowling alley
sounds interesting?

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