The Best

Account Manager

US | Remote
Sales & Marketing

Happiness Ambassador

Position Details

Create Genuine Lasting Customer Relationships!

Confetti is looking for a people charmer with a winning and bubbly personality! If you have a genuine love for meeting and collaborating with other people, and a deep and abiding commitment to customer satisfaction then this is the position for you!

As an Account Manager, you’ll be responsible for ensuring that every one of our customers is happy before, during, and after their events.

You’ll be the kind, charismatic, and energetic face of Confetti while speaking with Confetti customers via phone, email, and videoconference. This is not an event planning role -- this role is all about forming genuine relationships with customers and using those relationships to generate additional business and ensure high levels of customer satisfaction!

We Are

Product Led - As a managed marketplace for employee experiences, we put the user-experience of our platform at the top of our priority list. We believe (and have significant evidence) that a great platform sells itself, and always prefer investing in the platform & marketing automation as scalable sales channels.

Data Driven - We heavily utilize analytics to measure the usage of every feature we release, and use hard evidence when making decisions regarding what’s next (you’ll never have to build something just because sales/investors asked for it).

Corporate Consumer Facing - By selling directly to any employee that holds a company credit card, Confetti enjoys the benefits of B2C companies (low-touch onboarding, no sales or corporate approvals needed, etc.) and those of B2B companies (high recurring budgets, high willingness-to-pay, low pricing sensitivity).

Transparent - While this word has been circulating quite a lot lately, it’s rarely implemented to its fullest. Our team is exposed to EVERYTHING happening at the company, in real time - from sales to fundraising, hiring, product and really anything else. We believe that each team member should be a co-author of our story, not a supporting actor.

Feedback Driven - We are strong believers in constantly sourcing and providing feedback on all fronts. The only way for us to improve ourselves, our products, our service and our processes is by accepting and  acting on the feedback we receive.

Inclusive Diverse & Authentic - No need to be extra formal. Come as you are!

You Have

3+ years of experience in a customer-facing project management or account management role, with a focus on customer service, hospitality, marketing, sales, and / or sponsorship. <co-must>Must<co-must>

A personal passion for organizing events. <co-plus>Plus<co-plus>

Superior skills in the areas of organization, time management, and attention to detail and prioritization, with a high level of comfort working under consistent pressure to reach deadlines.

Excellent computer skills, including but not limited to an innate understanding of Google Suite, Microsoft Office, and Excel and Google Sheets. Additional experience with videoconferencing programs and organizational, database, and task management platforms is a plus.

Superb communication and relationship building abilities. This person should be personable and friendly, care about other people’s happiness and satisfaction, and possess excellent problem-solving abilities and a knack for diplomacy.

Ability to work during typical corporate work Hours of ~9am-6pm Eastern Standard Time

Interest in joining an evolving, growing startup. This role is ideal for someone who is comfortable with a little bit of chaos and ambiguity, who loves building things from the ground up and scaling them to suit a rapidly expanding company!

Have the ability to get creative with your suggested event choices and upsell products.

You enjoy the process of working with customers to solve issues and feel ultra comfortable hopping on the phone to make amends on those rare occasions when something goes wrong or a customer is disappointed with the product, service or overall experience.

Culture of learning through direct constructive feedback.

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You'll Be

Developing creative, fun, and meaningful ways for upselling experiences and keeping Confetti at the forefront of our customers’ minds. For example: Sending Confetti care packages on customer birthdays, suggesting certain experiences based on customer interests, being aware of a customer’s company milestones and helping to plan company events surrounding those milestones, etc.

Identifying, anticipating, and resolving customer concerns, acting as the “funnel” through which all customer feedback must pass. This is a highly collaborative role that will require you to translate customer needs into actionable suggestions for improvement within the various different departments of Confetti!

Interfacing with customers whenever an event doesn’t live up to a customer's expectations, answering all the hard questions like whether a refund is applicable, how much of a refund to offer, what else can be done to make the situation right in the customer's eyes, etc.

Developing, documenting, and defining SOP’s for customer relations, including operational checklists, event timelines, Customer Success and Customer Success Assistant responsibilities, and vendor limitations as needed.

Conducting market research to identify areas of opportunity, including event or partnership opportunities, suggestions for new clients and events, opportunities for growth and development, upselling opportunities, etc.

Communicating operational inefficiencies and product suggestions to management and tech team. For example: New features, UX adjustment, vendor requests, etc.

Planning and executing future growth strategies with the Confetti team.

Learning all about the ideal Confetti Customer and using that knowledge to be able to anticipate their needs and wants well enough to consult on edits and additions to our platform, communication outreach and be able to create systems and protocols for scalability and overall process improvement.

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Our Values

Why You Should Join Confetti

Quality

Building software (as many other things), can be either done by craftsmanship or a “production line” approach. If you’ve had a chance to interact with our platform, you probably know by now which method we choose. We are passionate about excellent software & UX, and apply the same values to the rest of the Confetti DNA - from our boutique vendors to our top-notch customer service.

DevXP

Even as an early-stage startup, we highly invest in our developer experience, and always look for ways to improve it. We believe that using the best tools, frameworks & processes creates a smoother workflow that makes our job that much more fun and productive. Our team has deep awareness of why this matters, and the means to execute it.

Transparency

While this word has been circulating quite a lot lately, it’s rarely implemented to its fullest. Our team is exposed to EVERYTHING happening at the company, in real time - from sales to fundraising, hiring, product and really anything else. We believe that each team member should be a co-author of our story, not a supporting actor.

Balance

To create the best solutions, for our users' most important problems, we need to always be heading in the right direction. To remain the market-leader in our category, we need to continue moving fast. Building something great takes time, so reaching our goals while enjoying the ride means running a marathon, not a sprint (pun intended).

Respect

We demonstrate our respect for all humans by being an inclusive company and by constantly reassessing ourselves to ensure we’re treating employees, customers, vendors, partners, investors, and users with the utmost respect and consideration.

Innovation

We do our best to meet all challenges with creative solutions. We try to always look within ourselves before demanding change from others.

Empathy

Despite the power of technology, we believe that humans are at the core of every business, so we approach all elements of our work with kindness & empathy, keeping that fact in mind.

Impact

We pride ourselves on hard work that results in true value and quality for our end users. Our never-ending passion for innovation drives us to create a larger positive impact on this planet.

Honesty

We try to always under-promise and over-deliver, but we admit to our mistakes when we make them. We know that people cannot and should not be responsible for understanding each one of us individually, so we do our best to communicate our own complex internal workings as transparently as possible.

Balance

To create the best solutions, for our users' most important problems, we need to always be heading in the right direction. To remain the market-leader in our category, we need to continue moving fast. Building something great takes time, so reaching our goals while enjoying the ride means running a marathon, not a sprint (pun intended).

Growth

We challenge ourselves to be open minded, level-headed, and flexible.

Fun

We insert fun into every place and situation we can!

About Us

In Fun We Trust

We are a young, well-funded startup helping companies create memorable, easy-to-plan experiences that inspire dynamic workplaces, encourage healthier offices, and motivate happier, more holistic teams.

Our platform allows companies to seamlessly book fully-customizable, multi-vendor (virtual) gatherings for their employees in just a few clicks. From online games to hosted game shows and shippable experiences, our platform contains over 100 unique experiences to support our customers’ desire for fresh and fun ideas. COVID required us to be agile and adaptable, so we successfully pivoted into the virtual events world. With offices potentially coming back soon, we are looking forward to the future of events, working towards a single platform for in-person, hybrid and virtual experiences.

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