Cusomer Success

Coordinator

Remote, US
Sales & Marketing

Event Planner Extraordinaire!

Position Details

The Customers' Success is Our Success!

We're looking for a Customer Success professional with a solid background in events and/or operations. This position will require you to onboard new clients, communicate with third-party vendors, facilitate client-vendor communications, and -- most importantly -- ensure our clients have a great time at their events.

You will be collaborating with our growing team of Customer Success team members to ensure that each event is memorable, fun, and flawlessly executed, adhering to the highest quality standards.

You’re the right candidate if you’re extremely detail-oriented, proactive, and self-motivated, have a knack for providing excellent customer service, and are passionate about developing and improving upon operational efficiencies. This role provides an excellent opportunity for growth and development, as we are constantly working to develop scalable best-practices within account management and training our growing team to follow suit.

We Are

Product Led - As a managed marketplace for employee experiences, we put the user-experience of our platform at the top of our priority list. We believe (and have significant evidence) that a great platform sells itself, and always prefer investing in the platform & marketing automation as scalable sales channels.

Data Driven - We heavily utilize analytics to measure the usage of every feature we release, and use hard evidence when making decisions regarding what’s next (you’ll never have to build something just because sales/investors asked for it).

Corporate Consumer Facing - By selling directly to any employee that holds a company credit card, Confetti enjoys the benefits of B2C companies (low-touch onboarding, no sales or corporate approvals needed, etc.) and those of B2B companies (high recurring budgets, high willingness-to-pay, low pricing sensitivity).

Transparent - While this word has been circulating quite a lot lately, it’s rarely implemented to its fullest. Our team is exposed to EVERYTHING happening at the company, in real time - from sales to fundraising, hiring, product and really anything else. We believe that each team member should be a co-author of our story, not a supporting actor.

Feedback Driven - We are strong believers in constantly sourcing and providing feedback on all fronts. The only way for us to improve ourselves, our products, our service and our processes is by accepting and  acting on the feedback we receive.

Inclusive Diverse & Authentic - No need to be extra formal. Come as you are!

You Have

2+ years of experience in a client-facing customer service, hospitality, sales, project management, or account management role. <co-must>Must<co-must>

2+ years of experience and a personal passion for organizing events.<co-plus>Plus<co-plus>

Superior skills in the areas of organization, time management, and attention to detail, with a high level of comfort working under pressure to reach deadlines. <co-must>Must<co-must>

Excellent computer skills, including but not limited to an innate understanding of Google Suite, Microsoft Office, and Excel and Google Sheets. Additional experience with videoconferencing programs and organizational, database, and task management platforms. <co-plus>Plus<co-plus>

Superb communication and relationship building abilities. This person should be personable and friendly, care about other people’s happiness and satisfaction, and possess excellent problem-solving abilities and a knack for diplomacy.

Flexibility and availability to work long, occasionally nontraditional hours. Events may be scheduled before 9:00 AM or after 5:00 PM, depending on client needs.

Interest in joining an evolving, growing startup. This role is ideal for someone who is comfortable with a little bit of chaos and ambiguity, who loves building things from the ground up and scaling them to suit a rapidly expanding company!

You'll Be

Planning, developing, and executing events to exceed client expectations and generate high levels of client satisfaction. You must maintain constant contact with your clients to ensure their happiness before, during, and after events!

The kind, charismatic, and energetic face of Confetti while speaking with partners via phone, email, and videoconference. We want someone who is compassionate and cooperative, but who can also take charge and hold firm when the situation requires it!

Developing, documenting, and defining SOP’s for client relations, including operational checklists, event timelines, Customer Success Assistant responsibilities, and vendor limitations as needed.

Overseeing the day-to-day activities of your Customer Success Assistant, ensuring that they execute the various tasks necessary to keep the account management team running smoothly and seamlessly.

Conducting market research to identify areas of opportunity, including event or partnership opportunities, suggestions for new clients and events, opportunities for growth and development, upselling opportunities, etc.

Producing detailed client proposals, including timelines, venues, suppliers, legal obligations, staffing, and budgets as required per event.

Overseeing project deliverables, budget, and timelines to ensure client expectations are met. All obstacles or opportunities must be communicated in a timely and professional manner, with an eye for customer satisfaction.

Coordinating with vendors to support client events and queries.

Sharing client feedback on vendor performance to maintain quality standards and ensure Confetti’s vendor network remains in good standing.

Communicating operational inefficiencies and product suggestions to management and tech team. For example: New features, UX adjustment, vendor requests, etc.

Proactively communicating opportunities for improvement within the company -- we are constantly changing and evolving, and as a member of our startup, your creativity will impact the long-term success of the organization!

Our Values

Why You Should Join Confetti

Quality

Building software (as many other things), can be either done by craftsmanship or a “production line” approach. If you’ve had a chance to interact with our platform, you probably know by now which method we choose. We are passionate about excellent software & UX, and apply the same values to the rest of the Confetti DNA - from our boutique vendors to our top-notch customer service.

DevXP

Even as an early-stage startup, we highly invest in our developer experience, and always look for ways to improve it. We believe that using the best tools, frameworks & processes creates a smoother workflow that makes our job that much more fun and productive. Our team has deep awareness of why this matters, and the means to execute it.

Transparency

While this word has been circulating quite a lot lately, it’s rarely implemented to its fullest. Our team is exposed to EVERYTHING happening at the company, in real time - from sales to fundraising, hiring, product and really anything else. We believe that each team member should be a co-author of our story, not a supporting actor.

Balance

To create the best solutions, for our users' most important problems, we need to always be heading in the right direction. To remain the market-leader in our category, we need to continue moving fast. Building something great takes time, so reaching our goals while enjoying the ride means running a marathon, not a sprint (pun intended).

Respect

We demonstrate our respect for all humans by being an inclusive company and by constantly reassessing ourselves to ensure we’re treating employees, customers, vendors, partners, investors, and users with the utmost respect and consideration.

Innovation

We do our best to meet all challenges with creative solutions. We try to always look within ourselves before demanding change from others.

Empathy

Despite the power of technology, we believe that humans are at the core of every business, so we approach all elements of our work with kindness & empathy, keeping that fact in mind.

Impact

We pride ourselves on hard work that results in true value and quality for our end users. Our never-ending passion for innovation drives us to create a larger positive impact on this planet.

Honesty

We try to always under-promise and over-deliver, but we admit to our mistakes when we make them. We know that people cannot and should not be responsible for understanding each one of us individually, so we do our best to communicate our own complex internal workings as transparently as possible.

Balance

To create the best solutions, for our users' most important problems, we need to always be heading in the right direction. To remain the market-leader in our category, we need to continue moving fast. Building something great takes time, so reaching our goals while enjoying the ride means running a marathon, not a sprint (pun intended).

Growth

We challenge ourselves to be open minded, level-headed, and flexible.

Fun

We insert fun into every place and situation we can!

About Us

In Fun We Trust

We are a young, well-funded startup helping companies create memorable, easy-to-plan experiences that inspire dynamic workplaces, encourage healthier offices, and motivate happier, more holistic teams.

Our platform allows companies to seamlessly book fully-customizable, multi-vendor (virtual) gatherings for their employees in just a few clicks. From online games to hosted game shows and shippable experiences, our platform contains over 100 unique experiences to support our customers’ desire for fresh and fun ideas. COVID required us to be agile and adaptable, so we successfully pivoted into the virtual events world. With offices potentially coming back soon, we are looking forward to the future of events, working towards a single platform for in-person, hybrid and virtual experiences.

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